We answer every message, typically within one working day.
Email hello@weakspot.co.uk for anything: product questions, billing, bugs, feature requests, or data removal. Include your account email so we can find you quickly.
Each plan includes a monthly allowance of search credits, one search run spends one credit. Credits reset on the 1st of the month and don't roll over. Your balance shows on the Search screen.
When you save a lead, it's reserved to your account for 21 days and hidden from other agencies' searches. If you remove it, or the 21 days pass, it returns to the pool. It reserves the listing inside Weakspot, it doesn't reserve the business itself.
From your account settings, any time. Cancellation takes effect at the end of your current billing period and you keep access until then. No cancellation fees.
Yes, upgrades apply immediately with a pro-rated charge; downgrades apply from your next renewal.
Public sources: businesses' own websites, OpenStreetMap, Companies House, and Google PageSpeed data for the audits. Always verify details before acting on them, public data can lag reality.
PageSpeed scores are re-measured by Google on each run and naturally vary a few points between runs. Big differences usually mean the site changed, or was having a slow moment, re-run the audit to check.
Email us from the address you submitted and we'll delete your email and remove your site from our directory. Report emails also carry an unsubscribe link.
That's on you to do lawfully: UK GDPR, PECR and (for calls) Corporate TPS screening apply to your outreach. Our terms cover this, when in doubt, take advice.
Tell us what you did, what you expected, and what happened instead, a screenshot helps enormously. We prioritise anything that blocks searching or billing.